External Complaint Handing and Dispute Resolutions – Policy
How to make a complaint
Bellarine Property aims to bring and resolve any complaints and or problems in a timely manner.
We recommend that you first address any complaints with your sales agent or property manager.
If you have any further concerns or would like to escalate the matter, please contact us by:
Phone: Barwon Heads Office: 03 5254 3100 and ask for Christian Bartley or email us at info@bellarineproperty.com.au
Please provide your complaint, any reference, and property it relates to and include your desired outcome where applicable.
How your complaint will be handled.
We will treat the process and all the details relating to your complaint in confidence. If we need to discuss any issues arising from your complaint with someone outside of our business, we will obtain consent first.
We try to arrange a meeting with you first to find out more information and or to find a satisfactory solution and will provide you an opportunity to explain your concerns.
How long will it take, and what action will be taken?
We will endeavour to resolve your complaint as soon as possible, however, sometimes it may take a little longer depending on the complaint and its complexity. However, we will communicate with you along the way.
Your complaint will be acknowledged within 2 days of receiving the complaint. Your complaint will be assessed and reviewed to determine the appropriate action. Some actions may include;
- A meeting to address and resolve the complaint or issue.
- Obtain future information to assess the complaint